欢迎使用 Voona。
SEASCI GLOBAL PTE. LTD.（以下简称“Voona”“我们”或“我们的”）尊重并重视你的个人信息及隐私。本《隐私政策》（以下简称“本政策”）说明当你访问、注册、登录或使用 Voona 移动应用、网站及相关服务（合称“本服务”）时，我们如何收集、使用、披露、存储、保护和传输你的个人信息，以及你如何行使相关权利。
Voona 由一家在新加坡注册成立的公司运营。本政策主要依据新加坡《个人数据保护法》（Personal Data Protection Act 2012，以下简称“PDPA”）制定，并在适用情况下遵守其他适用的数据保护和隐私法律。
请你在使用本服务前仔细阅读本政策。
特别需要注意的是：Voona 是一款 AI 陪伴及生成式人工智能服务。为向你提供 AI 对话、语音、图片、视频等功能，你主动提交的部分内容可能会从新加坡传输至中国大陆的 AI 推理基础设施进行即时处理；在特定功能下，相关内容还可能被发送至位于其他国家或地区的第三方 AI 服务提供商。
我们会在本政策中说明相关数据流向、处理目的以及采取的保护措施。
我们根据你使用本服务的具体功能，收集必要的个人信息。
1.1 你主动提供的信息
（1）账号及注册信息
当你注册、登录或使用本服务时，我们可能收集：昵称；电子邮箱地址；手机号码；账号标识；登录凭证相关信息；第三方登录产生的用户标识；你主动提供的其他注册信息。如果你通过 Apple 或 Google 等第三方账号登录，我们可能收到该平台向我们提供的用户标识以及你授权提供的姓名、邮箱或其他信息。
（2）用户资料
你可以选择填写个人资料，例如：年龄；性别；兴趣；角色偏好；“我的人设”或其他用于个性化 AI 互动的信息。除非相关信息为提供特定功能所必需，否则你可以选择不提供。
（3）用户内容
当你使用本服务时，你可能主动向我们提供：AI 对话内容；角色设定；人设；提示词；文字输入；图片；音频；视频；你创建或上传的其他内容；对本服务的反馈。上述内容可能包含与你本人或其他个人有关的信息。
请注意：如果你在聊天、角色设定、图片、语音或其他内容中主动提供他人的个人信息，你应确保你有权向我们提供并允许我们按照本政策处理该等信息。
（4）购买及交易信息
如果你购买会员、订阅、积分、虚拟货币或使用其他付费服务，我们可能收集：购买记录；订阅状态；交易金额；订单号；收据及交易相关信息。支付卡号、银行卡密码等支付信息通常由 Apple App Store、Google Play 或其他支付服务商直接处理，我们不会主动收集或存储完整的支付卡信息。
当你访问或使用本服务时，我们可能自动收集一定的技术及使用信息，包括：
（1）日志信息：IP 地址；请求日期和时间；客户端版本；应用版本；错误日志；网络及系统运行信息。
（2）设备信息：设备类型；操作系统；系统版本；语言及地区设置；设备名称；与服务安全及运行相关的技术标识。我们会根据实际产品和操作系统能力决定具体收集的信息范围。
（3）使用信息：你使用的功能；与哪些 AI 角色进行互动；功能使用时间；操作记录；订阅及虚拟物品使用情况；崩溃和性能数据。
（4）推送信息：如果你允许应用发送通知，我们可能处理与你设备相关的推送，以向你发送服务通知。
为实现特定功能，Voona 可能请求以下设备权限。我们不会在你未授权的情况下通过这些权限访问相应内容。
Voona 的核心功能基于人工智能模型。为了向你提供 AI 对话、语音、图片及视频生成等功能，你主动提交的部分内容需要发送至 AI 模型进行计算。
Voona 的部分 AI 模型部署在中国大陆的自有 AI 推理基础设施上。这些模型主要用于：AI 对话；语音识别；语音合成。当你使用相关功能时，你主动提交的必要内容可能从新加坡脱敏后传输至中国大陆进行模型推理。中国大陆 AI 推理服务器不作为用户账号信息、聊天记录或生成内容的长期存储位置。
Voona 的服务基础设施可能使用 Alibaba Cloud、Cloudflare 或其他云计算、网络、安全及内容分发服务。这些服务可能用于：服务器托管；网络连接；CDN；DNS；网络安全；DDoS 防护；API 请求转发；系统监控；日志及故障排查。
其中，部分 AI 推理基础设施部署于中国大陆的相关云计算或网络基础设施中。
我们会根据实际数据流、服务配置及供应商角色判断相关供应商是否会接触个人信息，并通过合同、访问控制、技术措施及其他适当措施限制其对个人信息的处理。
如相关供应商作为数据中介或服务提供商代表我们处理个人信息，我们将要求其仅在履行服务所必要的范围内处理个人信息，并采取适当的数据保护措施。
在部分情况下，Voona 可能使用第三方 AI 服务提供商完成特定功能。目前包括：
深度求索（DeepSeek）
xAI / Grok
除非法律另有要求或你明确授权，我们不会将以下信息作为 AI 推理输入主动发送给第三方 AI 模型：你的账号密码；完整支付信息；通讯录；精确位置；与 AI 功能无关的设备标识信息；你未主动选择的照片；与本次 AI 请求无关的其他个人信息。
Voona 不会将你的私人聊天内容、输入内容或根据你的请求生成的内容用于训练我们自己的 AI 模型，除非我们另行向你明确告知并在适用法律要求的情况下取得必要授权。对于第三方 AI 服务商，我们会通过合同或其他适当安排要求其按照约定的目的处理相关数据，并在适用情况下限制其将你的内容用于训练其自身 AI 模型。
我们可能基于适用法律允许的处理基础，将个人信息用于以下目的：
（1）提供服务：包括创建和管理账号；提供 AI 对话；提供角色创建；提供图片、视频及语音功能；保存和同步聊天记录；提供客户支持。
（2）个性化服务：例如根据你主动填写的兴趣推荐 AI 角色；根据你的设置提供个性化体验。你可以通过相关设置关闭部分个性化功能。
（3）安全与内容审核：包括检测违法或有害内容；防止儿童性虐待和性剥削；防止欺诈和滥用；保护用户和公众安全；维护平台安全。
（4）改善服务：包括分析产品使用情况；修复错误；改进系统性能；开发新功能。如果涉及使用能够识别你的个人信息进行产品研究或其他新的处理目的，我们将根据适用法律采取适当的通知、同意或其他合法措施。
（5）交易及支付：包括处理订阅；管理虚拟货币和积分；处理退款；识别异常交易。
（6）法律及合规：包括遵守法律义务；响应法院、监管机构或执法机关的合法要求；保护我们、用户及第三方的合法权益；调查欺诈、违法或安全事件。
我们可能在提供本服务所必要的范围内与以下类别的第三方共享个人信息：
由于 Voona 的运营主体位于新加坡，而部分 AI 模型及技术基础设施位于新加坡境外，你的个人信息可能被跨境处理。我们会按照适用的新加坡法律对跨境传输进行管理，并采取适当的合同、技术和组织措施，以确保境外接收方对个人信息提供与新加坡 PDPA 要求相当的保护水平。
我们仅在实现收集目的所必要的期限内，或者法律、争议解决、安全保障等合法目的要求的期限内保存个人信息。
你的账号信息将在账号存续期间保存，并在注销后按照适用法律及我们的数据删除政策处理。你的聊天记录根据你的账户设置和服务功能进行保存。如果你主动删除聊天记录，我们将在合理期限内按照系统流程删除或匿名化相关信息，但法律要求保留的除外。
对于发送至中国大陆 AI 推理服务器的数据，相关数据用于完成即时模型推理，处理完成后不作为用户聊天记录或生成内容长期存储在中国大陆推理服务器。
对于第三方 AI 服务商，我们会根据合同及实际服务配置限制数据留存期限。
我们采取合理的技术、管理和组织措施保护个人信息，包括根据实际情况采取：传输加密；存储加密；身份认证；权限控制；最小权限；网络安全措施；日志及安全监控；数据访问控制；第三方供应商管理；安全事件响应机制。
我们会根据业务风险、技术发展和适用法律要求持续改进安全措施。但请注意，任何互联网传输或电子存储系统都无法保证绝对安全。
如果发生可能对个人造成重大伤害或对组织造成重大影响的数据泄露事件，我们将按照适用法律履行相应的数据泄露评估、通知及监管报告义务。
我们也会根据事件性质采取包括：控制事件；调查原因；修复漏洞；降低影响；通知受影响用户；向有关监管机构报告等在内的合理措施。
在适用法律的范围内，你可以向我们提出：
你可以通过以下方式联系我们：Email: service@sea-sci.com。请在邮件中说明：你的账号信息；请求内容；相关资料；你希望我们采取的措施。为保护你的账号及个人信息安全，我们可能要求你提供合理的信息以验证身份，并将在适用法律要求的期限内处理你的请求。
如果你通过网站访问本服务，我们可能使用 Cookie 或类似技术用于：保持登录状态；保障网站安全；记住用户偏好；分析网站使用情况；改善服务体验。
你可以通过浏览器设置管理 Cookie。如果你拒绝某些 Cookie，部分网站功能可能受到影响。对于非必要的分析、广告或其他 Cookie，我们将在适用法律要求的情况下采取适当的通知和同意机制。
本服务可能包含指向第三方网站或服务的链接。第三方网站由其自身运营，其个人信息处理活动受其自己的隐私政策约束。我们建议你在向第三方网站提供个人信息前阅读其隐私政策。
目前，Voona 仅向 18 周岁及以上人士提供服务。如果我们发现未满 18 周岁人士向我们提供了个人信息，我们可能采取措施删除相关信息并终止其账号。
Voona 严格禁止：儿童性虐待或性剥削内容；未成年人性化；涉及未成年人的性行为或性剥削内容和其他适用法律禁止的儿童安全相关内容。我们可能通过自动化工具及必要的人工审核机制识别相关内容并进行处理，并在法律要求的情况下向有关主管机构报告。
我们可能因业务、技术、法律或监管要求更新本政策。如果变更会对你的个人信息处理产生重大影响，我们会按照适用法律通过适当方式通知你。更新后的政策将在本服务中公布。
如果你对本政策、个人信息处理或数据保护有任何疑问、投诉或请求，请联系：Email: service@sea-sci.com
Welcome to Voona.
SEASCI GLOBAL PTE. LTD. (“Voona”, “we”, “us”, or “our”) respects and values your personal information and privacy. This Privacy Policy (the “Policy”) explains how we collect, use, disclose, store, protect, and transfer your personal information when you access, register, log in to, or use the Voona mobile application, website, and related services (collectively, the “Services”), and how you may exercise your relevant rights.
Voona is operated by a company incorporated in Singapore. This Policy is primarily formulated in accordance with the Singapore Personal Data Protection Act 2012 (the “PDPA”), and, where applicable, complies with other applicable data protection and privacy laws.
Please read this Policy carefully before using the Services.
Please note: Voona is an AI companion and generative artificial intelligence service. To provide you with AI chat, voice, image, video, and other functionalities, some of the content you actively submit may be transmitted from Singapore to AI inference infrastructure located in Mainland China for real-time processing; under certain features, such content may also be sent to third-party AI service providers located in other countries or regions.
We explain the relevant data flows, processing purposes, and protective measures in this Policy.
We collect necessary personal information based on the specific features of the Services you use.
1.1 Information You Actively Provide
(1) Account and Registration Information
When you register, log in, or use the Services, we may collect: nickname; email address; mobile phone number; account identifier; login credential-related information; user identifiers generated from third-party login; other registration information you actively provide.
If you log in via a third-party account such as Apple or Google, we may receive the user identifier provided by that platform, as well as the name, email address, or other information you have authorized that platform to share with us.
(2) User Profile
You may choose to fill in profile information, such as: age; gender; interests; character preferences; “my persona” or other information used to personalise AI interactions. Unless such information is necessary for providing a specific feature, you may choose not to provide it.
(3) User Content
When you use the Services, you may actively provide us with: AI chat content; character settings; persona; prompts; text input; images; audio; video; other content you create or upload; feedback on the Services. The above content may contain information relating to you or other individuals.
Please note: If you actively provide another person’s personal information in chats, character settings, images, voice, or other content, you warrant that you have the right to provide such information to us and to allow us to process it in accordance with this Policy.
(4) Purchase and Transaction Information
If you purchase memberships, subscriptions, credits, virtual currency, or use other paid services, we may collect: purchase records; subscription status; transaction amounts; order numbers; receipts and transaction-related information. Payment card numbers, bank card passwords, and similar payment information are generally processed directly by Apple App Store, Google Play, or other payment service providers, and we do not actively collect or store complete payment card information.
When you access or use the Services, we may automatically collect certain technical and usage information, including:
(1) Log Information: IP address; request date and time; client version; application version; error logs; network and system operation information.
(2) Device Information: device type; operating system; system version; language and region settings; device name; technical identifiers related to service security and operation. We will determine the specific scope of information collected based on the actual product and operating system capabilities.
(3) Usage Information: features you use; which AI characters you interact with; feature usage time; operation records; subscription and virtual item usage; crash and performance data.
(4) Push Notification Information: if you allow the application to send notifications, we may process information related to your device for the purpose of sending service notifications.
To enable specific features, Voona may request the following device permissions. We will not access the corresponding content through these permissions without your authorisation.
Voona’s core features are based on artificial intelligence models. To provide you with AI chat, voice, image, and video generation functions, some of the content you actively submit needs to be sent to AI models for computation.
Some of Voona’s AI models are deployed on our own AI inference infrastructure located in Mainland China. These models are mainly used for: AI chat; speech recognition; speech synthesis. When you use the relevant features, the necessary content you actively submit may be transmitted from Singapore (after de-identification) to Mainland China for model inference. The Mainland China AI inference servers do not serve as a long-term storage location for user account information, chat records, or generated content.
Voona’s service infrastructure may use Alibaba Cloud, Cloudflare, or other cloud computing, network, security, and content delivery services. These services may be used for: server hosting; network connectivity; CDN; DNS; network security; DDoS protection; API request forwarding; system monitoring; logging and troubleshooting.
Part of our AI inference infrastructure is deployed on cloud computing or network infrastructure located in Mainland China.
We will assess whether relevant vendors may come into contact with personal information based on actual data flows, service configurations, and the vendor’s role, and we restrict their processing of personal information through contracts, access controls, technical measures, and other appropriate means.
If a relevant vendor acts as a data intermediary or service provider processing personal information on our behalf, we will require them to process personal information only to the extent necessary to perform the services and to adopt appropriate data protection measures.
In some cases, Voona may use third-party AI service providers to complete specific functions. Currently these include:
DeepSeek
xAI / Grok
Unless otherwise required by law or expressly authorised by you, we do not actively send the following information as AI inference input to third-party AI models: your account passwords; complete payment information; contact lists; precise location; device identification information unrelated to AI functions; photos you have not actively selected; other personal information unrelated to the particular AI request.
Voona will not use your private chat content, input content, or content generated at your request to train our own AI models, unless we separately inform you and, where required by applicable law, obtain the necessary authorisation. For third-party AI service providers, we will require them through contracts or other appropriate arrangements to process relevant data only for the agreed purposes and, where applicable, restrict them from using your content to train their own AI models.
We may use personal information for the following purposes, based on the processing bases permitted by applicable law:
(1) Providing Services: including creating and managing accounts; providing AI chat; providing character creation; providing image, video, and voice functions; saving and synchronising chat records; providing customer support.
(2) Personalising Services: for example, recommending AI characters based on the interests you actively fill in; providing personalised experiences according to your settings. You may turn off some personalisation features through the relevant settings.
(3) Security and Content Moderation: including detecting illegal or harmful content; preventing child sexual abuse and exploitation; preventing fraud and abuse; protecting user and public safety; maintaining platform security.
(4) Improving Services: including analysing product usage; fixing bugs; improving system performance; developing new features. If we use personal information that identifies you for product research or other new processing purposes, we will take appropriate notice, consent, or other lawful measures in accordance with applicable law.
(5) Transactions and Payments: including processing subscriptions; managing virtual currency and credits; processing refunds; identifying abnormal transactions.
(6) Legal and Compliance: including complying with legal obligations; responding to lawful requests from courts, regulatory authorities, or law enforcement agencies; protecting our, our users’, and third parties’ legitimate rights and interests; investigating fraud, illegal acts, or security incidents.
We may share personal information with the following categories of third parties to the extent necessary for providing the Services:
As Voona’s operating entity is located in Singapore, and some AI models and technical infrastructure are located outside Singapore, your personal information may be processed across borders. We will manage cross-border transfers in accordance with applicable Singapore law and take appropriate contractual, technical, and organisational measures to ensure that overseas recipients provide a level of protection for personal information that is comparable to that required by the Singapore PDPA.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, dispute resolution, security, or other legitimate purposes.
Account information will be retained during the existence of your account and processed in accordance with applicable law and our data deletion policy upon account cancellation. Chat records are retained in accordance with your account settings and service features. If you actively delete chat records, we will delete or anonymise the relevant information within a reasonable time through system processes, except where retention is required by law.
For data sent to Mainland China AI inference servers, such data is used for immediate model inference. After processing is complete, it is not long-term stored as user chat records or generated content on the Mainland China inference servers.
For third-party AI service providers, we restrict data retention periods through contracts and actual service configurations.
We adopt reasonable technical, administrative, and organisational measures to protect personal information, including, depending on the circumstances: transmission encryption; storage encryption; identity authentication; access controls; least privilege principles; network security measures; logging and security monitoring; data access control; third-party vendor management; security incident response mechanisms.
We continuously improve security measures according to business risks, technological developments, and applicable legal requirements. However, please note that no internet transmission or electronic storage system can guarantee absolute security.
If a data breach occurs that is likely to cause significant harm to individuals or significant impact to the organisation, we will carry out the applicable data breach assessment, notification, and regulatory reporting obligations in accordance with applicable law.
We will also take reasonable measures according to the nature of the incident, including: containing the incident; investigating the cause; remedying vulnerabilities; mitigating impact; notifying affected users; reporting to relevant regulatory authorities.
To the extent permitted by applicable law, you may submit to us requests for:
You may contact us via: Email: service@sea-sci.com
Please include in your email: your account information; the content of your request; relevant supporting materials; the action you wish us to take. To protect the security of your account and personal information, we may ask you to provide reasonable information for identity verification, and we will process your request within the timeframe required by applicable law.
If you access the Services through a website, we may use cookies or similar technologies for: maintaining login status; securing the website; remembering user preferences; analysing website usage; improving service experience.
You may manage cookies through your browser settings. If you reject certain cookies, some website features may be affected. For non-essential analytics, advertising, or other cookies, we will adopt appropriate notice and consent mechanisms where required by applicable law.
The Services may contain links to third-party websites or services. Third-party websites are operated by their own entities, and their personal information processing activities are governed by their own privacy policies. We recommend that you read their privacy policies before providing personal information to third-party websites.
Currently, Voona provides services only to individuals aged 18 and above. If we discover that a person under the age of 18 has provided us with personal information, we may take steps to delete the relevant information and terminate their account.
Voona strictly prohibits: child sexual abuse or exploitation content; sexualisation of minors; sexual conduct or exploitation involving minors; and other child safety content prohibited by applicable law. We may use automated tools and necessary manual review mechanisms to identify and process such content, and report to the relevant authorities where required by law.
We may update this Policy due to business, technical, legal, or regulatory requirements. If changes materially affect the processing of your personal information, we will notify you through appropriate means as required by applicable law. The updated Policy will be published in the Services.
If you have any questions, complaints, or requests regarding this Policy, personal information processing, or data protection, please contact us at: Email: service@sea-sci.com